Frequently Asked Questions
01. The order
How much does shipping cost?
Shipping costs are calculated based on your order’s weight and destination. You can see the exact shipping cost at checkout before completing your purchase.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Please note that if the address change results in delivery issues, the cost of reshipping will be the customer’s responsibility.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us directly with your requirements, and we will provide you with a customized quote.
Can I customize products?
Currently, we do not offer customization options.
02. Shipping and Delivery
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Please note that these timeframes are estimates and may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your order.
Do you ship internationally?
Currently, we only offer shipping within the United States.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact our customer service team with your order number, and we will assist you in locating your package.
03. Returns and Refunds
What happens if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive your order. If a refund is deemed necessary, it will be processed within 5-7 business days after the return or claim is approved.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition. To initiate a return, please contact our customer service team with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
04. Customer Service
How can I contact customer service?
You can reach our customer service team via email at service@journalbegins.com. Our hours of operation are Monday to Friday, 9 AM to 5 PM PST.
You can also connect with us on social media for updates, support, and more.Â
- Instagram: @journal_begins
- TikTok: @journalbegins
- Pinterest: @journal_begins
