Shipping & Returns – Journal Begins

Shipping Policy

Processing Time:

All orders are processed within 1-2 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email if there will be a significant delay in the shipment of your order.

Shipping Rates & Delivery Estimates:

Shipment Confirmation & Order Tracking:

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Journal Begins is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Journal Begins is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return an item, please email customer service at service@journalbegins.com to obtain return instructions. After receiving instructions, place the item securely in its original packaging, and mail your return to the provided address.
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer a full refund.
Sale items cannot be returned.

Refunds:

After receiving your return, we will process your return in 7 business days. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Thank you for shopping with Journal Begins! We appreciate your business and hope you enjoy your journaling supplies.